Frequently Asked Questions

Get instant answers to some of the most commonly asked questions that we get about our services.

How long have you been in business?

Since 1991, over 25 years

What insurance do you accept?

We accept Long Term Care and Veteran’s Insurance

Do you accept Medi-Cal?

No, but we are an Approved Vendor for Partner’s in Care Foundation in Los Angeles County and Caregiver Resource in Orange County. These are organizations that assist with the cost of service provided by A-1 Home Care Agency to seniors who qualify.

Do you have payment options for U.S. Veteran’s?

We are approved by the VA to provide non-medical home care. Also, we can assist with the application process and are experienced and knowledgeable with VA Pension and Benefit Programs that may help pay for our services.

Can you help people with Special Needs like Autism, Asperger’s, Down Syndrome?

Yes, we have Caregivers experienced with helping children and adults with various conditions including Neurological Disorders, Developmental Delays, Vision or Hearing Loss, Emotional Behavioral Disorders and Learning Disabilities. A-1 Home Care Agency is an Approved Vendor for Frank D. Lanterman Regional Center and Regional Center of Orange County.

What Long Term Care Insurance Companies do you accept?

Allianz, Bankers Life, Calpers, CNA, Conseco, Genworth Financial, John Hancock, Lincoln Financial Group, MetLife, MetLife / BrightHouse, Mutual of Omaha, New York Life, Northwestern Mutual, Penn Treaty, Prudential, SHIP, TransAmerica, Thrivent, UNUM, Washington National and others

What type of services do you provide?

A-1 Home Care Agency provides Non-Medical Home Care. We can assist with all the things people need to do every day that have become difficult as they age or suffer an illness or injury.  This includes bathing, dressing, cooking, cleaning, laundry, doctor’s appointments, shopping / errands, companionship, medication supervision and toiletry.

How do you find your Caregivers?

Most of our Care Providers have been with our agency for years. New Caregivers are referred to us by our existing caregivers.  We also partner with vocational schools such as American Red Cross, American Career College, Citrus College, InfoTech, Medical Allied Career Center, Southeast ROP and others to find certified and experienced care providers.

What makes your agency better than the rest?
  1. State Licensed, Bonded and Insured, Non-Medical Home Care Agency
  2. In Business Since 1991, over 25 years
  3. Phones Answered by Live Intake Coordinators 24 Hours A Day, 7 Days a Week
  4. Case Manager On Duty 24 Hours a Day
  5. Certified National Readmission Prevention Team
  6. Member of American Case Management Assoc.
  7. Member of American Board of Home Care
  8. Geriatric Case Manager on Staff
  9. Same-Day or Next-Day Service
  10. Multi-Lingual Staff and Caregivers
  11. Experienced with Long-Term Care Insurance and can assist clients with steps to initiate claims
  12. VA Approved Provider, knowledgeable about VA Pension and Benefit Programs
I live out of state; can you keep me informed about my parents’ health?

We can give updates about your loved one by email or phone. We believe in communicating with families to provide the best care for our clients.

Do the caregivers have Hospice Experience?
  • All caregivers that are sent to provide care to a hospice patient will already have experience with hospice.
  • All caregivers are informed that they are to follow all hospice policies and procedures.
How soon is the agency able to provide service?

Service can be provided within 24 hours of the initial request for home care or we do SAME-DAY OR NEXT-DAY SERVICE.

 

What is the screening process for the caregivers?
  • All applicants must apply in person
  • Must have a minimum of 2 years work experience as a caregiver
  • Must pass 2 in-person interviews with management
  • All references are verified
  • All applicants perform a Live Scan Fingerprinting which must be cleared by the Dept. of Justice and Dept. of Social Services in order for our agency to place them with our clients.
  • All caregivers must be CPR trained and TB tested
Is the caregiver an employee or independent contractor?
  • A-1 offers the following 2 service options:
    • Independent Contractors – This option is a less costly because caregivers are Independent Contractors that are contracted through A-1 Domestic, provided with 1099 Forms, covered with Professional Liability Insurance, cleared by the DOJ and Dept. of Social Services based on Live-Scan Fingerprinting results, CPR Trained, TB Tested and meet all Employment Eligibility Requirements

     

    • Full Service Option – This option is a full service in which caregivers are regarded as Employees of A-1 Home Care. A-1 handles all Employer Responsibilities such as withholdings and payroll taxes, Workman’s Comp and Liability Insurance Coverage. In addition, all Caregivers/Employees also have registered as Home Care Aides with the State of California, Live-Scan Fingerprinting Clearance thru the DOJ and Dept. of Social Services, CPR Trained and TB Tested.
Can caregivers administer medications, suctioning trach tubes and perform wound care?

Caregivers are allowed to perform these duties with a signed waiver by the family.

    • Independent Contractors – This option is a less costly because caregivers are Independent Contractors that are contracted through A-1 Domestic, provided with 1099 Forms, covered with Professional Liability Insurance, cleared by the DOJ and Dept. of Social Services based on Live-Scan Fingerprinting results, CPR Trained, TB Tested and meet all Employment Eligibility Requirements

     

    • Full Service Option – This option is a full service in which caregivers are regarded as Employees of A-1 Home Care. A-1 handles all Employer Responsibilities such as withholdings and payroll taxes, Workman’s Comp and Liability Insurance Coverage. In addition, all Caregivers/Employees also have registered as Home Care Aides with the State of California, Live-Scan Fingerprinting Clearance thru the DOJ and Dept. of Social Services, CPR Trained and TB Tested.
What duties can the caregiver perform?
  • Bathing, Grooming, and Dressing
  • Meal Preparation
  • Laundry and Light Housecleaning
  • Supervise Medications
  • Bedside care
  • Reposition and assist with transfers
  • Help with exercise or physical therapy regimen
  • Drain catheter and/or colostomy bags
  • Run errands (doctor appointments, pharmacy pick-up, grocery shopping, etc.)
What types of care schedules can the caregivers provide?
  • Hourly care (4 hours minimum)
  • Live-in care (C/G must have 6-8 hours of sleep)
  • 24-hour around the clock care (3-8hr shifts per day)
  • Bathing Service (1-1.5 hours) – Rates range from $50.00-65.00 per visit
  • Post-Surgery Care
  • Respite Care
What do I need to bring when applying?
  • Applicants must bring the following items:
    • California ID or driver’s license
    • Social Security card
    • Proof of Citizenship or Residency such as a US birth certificate, Permanent Residency card, US Passport, Work Permit or Green Card
    • Names and phone numbers of references
  • Bring the following documents if you have them:
    • CPR
    • First Aid
    • TB test results
    • Additional certificates such as Certified Nurse Aide, Medical Assistant or Certified Home Health Aide (Caregiver experience with Non-Medical Home Care patients is accepted in place of certificates)
    • Letters of Recommendation
    • LiveScan Background results from within the last 12 months
    • Registration # from State of California