Last updated: October 23, 2026

This privacy policy explains how A-1 Home Care Agency collects, uses, and protects information you provide when using our website.

We are committed to protecting your privacy and using your personal information in accordance with this policy.

What We Collect

We may collect the following information:

• Your name and, where relevant, job title.
• Contact information, including your email address and mobile phone number.
• Your communication preferences, including SMS consent and opt-out records.
• Demographic information, such as ZIP code, preferences, and interests.
• Information you voluntarily provide through inquiries, service requests, surveys, or website forms.
• Information about your use of our website through cookies and similar technologies.

How We Use Your Information

We may use your information to:

• Respond to inquiries and requests for information.
• Coordinate requested services and appointments.
• Maintain internal records.
• Improve our services and website.
• Send promotional emails, subject to your communication preferences and applicable requirements.
• Send text messages when you have provided the appropriate consent, as described below.
• Conduct surveys or request feedback.

We will not sell your personal information.

SMS/Text Messaging

When you provide your mobile phone number through our website and expressly opt in to receive text messages, A-1 Home Care Agency may send SMS messages about your inquiries, requested services, appointments, and related updates.

If you separately opt in to receive marketing text messages, we may also send promotional messages about our services and offers. Messages may be sent using automated technology.

Providing a phone number or submitting a website form does not, by itself, constitute consent to receive marketing text messages. Consent to receive text messages is voluntary and is not a condition of purchasing services.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive a confirmation message, and no further messages will be sent through that SMS program unless you opt in again. You may also contact us to withdraw your consent.

For assistance, reply HELP, email our contact page, or call (877) 929-8499.

Sharing Your Information

We may share information with service providers that assist us in operating our website, responding to inquiries, providing services, and delivering communications. These providers may use the information only to perform services on our behalf, subject to appropriate confidentiality and security obligations.

Mobile phone numbers, SMS opt-in information, and SMS consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to providers solely to operate and support our messaging program, or where disclosure is required by law. These restrictions apply notwithstanding any other sharing provisions in this policy.

We may also disclose personal information when required by law or as necessary to protect legal rights and address fraud or security threats.

Security and Retention

We use reasonable physical, electronic, and administrative safeguards to protect the personal information we collect. No method of internet transmission or electronic storage is completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, honoring communication preferences, documenting consent, and meeting applicable legal obligations.

Cookies

Our website uses cookies and similar technologies to understand website traffic, remember preferences, and improve your browsing experience.

You can manage cookies through our website’s cookie controls, where available, or through your browser settings. Disabling certain cookies may affect website functionality.

Links to Other Websites

Our website may contain links to other websites. Once you leave our website, the privacy practices of those websites apply. We encourage you to review their privacy policies before providing personal information.

Your Choices and Requests

You may contact us to:

• Request access to or correction of your personal information.
• Request deletion of your personal information, subject to applicable legal requirements and exceptions.
• Update your communication preferences.
• Withdraw consent to marketing communications.

To unsubscribe from promotional emails, use the unsubscribe link included in those emails or contact us. To stop text messages, reply STOP or contact us using the details below.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Where required, we will provide additional notice or obtain consent.

Contact Us

If you have questions about this privacy policy or wish to make a privacy request, please contact:

A-1 Home Care Agency
Email: our contact page
Phone: (877) 929-8499